No, you do not need a prescription. The physicians on the Male Order platform will write a prescription if they deem it safe and appropriate after your online visit.

All of the physicians in the Male Order network are U.S. licensed physicians. Each doctor undergoes an extensive license verification process. When you message or talk with a physician in the Male Order network you can see their medical license and credentials anytime you want.

In order to prescribe medicine, a physician has to be licensed in the state where the patient is located. So, Male Order is only available in the states where physicians in our network are licensed. We are expanding rapidly and hope to have availability in more states.

We take your privacy and the security of your information very seriously. We’ve designed Male Order to comply with all relevant privacy laws and have implemented strict security protocols to protect your information. Please read our Privacy Policy for more details.

In order to receive treatment from Male Order, you need to have seen a physician within the last 3 years. If you haven’t been to the doctor in the past three years you’re not a good fit for our service. We advise you make an appointment for a regular check up in these kinds of situations.

Absolutely. After you complete your initial dynamic on boarding you can message a physician any time you have a question. Also, if you want to chat with the doctor via a secure phone call or video chat, message our medical support team and we’ll make it happen. Get in touch at physician@male-order.com or support@male-order.com.

Yes. Male Order has built telemedicine technologies to enable physicians to practice medicine and take care of patients remotely. Every doctor you interact with is licensed to prescribe medicine and treat patients in your state and complies with all governing medical laws in the US.

After you’ve finished your initial online visit, and a physician has decided you’re a good candidate for telemedicine, you can speak with a physician via messaging, phone call, or a video conference any time you like. Phone call and video conference are subject to availability of physicians, but we will always do what we can to ensure we address your every need.

In an emergency, please call 911 immediately.

It depends. Certain states require a video chat with your doctor. After your initial onboarding, a physician will reach out with the appropriate next steps.

Yes. Telemedicine is safe and effective- as long as patients answer questions truthfully, accurately, and completely. It’s also important that you only upload pictures of yourself and your ID (not someone else), and that you take those pictures during the online visit. Doctors are only effective when they have accurate, current information about your case- both in telemedicine and in-person visits.
Physicians in the Male Order network depend solely on the information you provide during your visit and via secure chat, phone, or video. They have no way of externally verifying the information you provide. In addition, if prescribed medicine, it’s necessary to read the personalized treatment plan your doctor created before taking any medication. Only by reading this information in its entirety and fully understanding the content can you adequately weigh the risks and benefits of the treatment.

Your doctor will need to confirm your identity before treating you via telemedicine. In order to confirm your identity, we need two photos:

1. A photo of your government-issued ID. Must include:
   • First and last name
   • PhotoDOB (Date of birth)
   • ID expiration date, cannot be expired
2. A clear photo of your face. Cannot include:
   • Sunglasses
   • Hats
   • Other facial obstructions
   • Family photos
   • Filters
   • Pictures of a picture
   • Filters

We will use these photos only to confirm that the pictures match each other.